Job Description
Are you looking for a career in Information Technology that offers the freedom of flexible hours and the security of daily pay? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our elite team in New York. We understand the modern workforce demands balance, which is why we offer positions that allow you to manage your schedule while providing top-tier technical assistance.
Whether you need to work during the week or cover weekend shifts, we have opportunities tailored to your lifestyle. Join a company that values your time and talent with immediate pay options and a dynamic work environment.
Responsibilities
- Provide exceptional technical troubleshooting and support to clients via phone, email, and chat, ensuring high customer satisfaction scores.
- Manage and resolve technical tickets and incidents efficiently within established service level agreements (SLAs).
- Document all client interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with senior engineers and cross-functional teams to escalate complex issues and improve product functionality.
- Conduct remote sessions to diagnose hardware and software problems, providing clear guidance to end-users.
- Maintain a positive and professional demeanor while managing high call volumes and difficult situations.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and common office productivity software.
- Excellent verbal and written communication skills with the ability to simplify complex technical jargon.
- Demonstrated ability to work independently and manage time effectively in a remote or hybrid setting.
- Willingness to work weekend shifts and flexible hours as required by business needs.