Job Description
Are you a tech-savvy professional looking for a role that offers the perfect work-life balance?
Apex Tech Solutions is seeking a dedicated Full-Time Technical Support Specialist based in Jacksonville, FL. We pride ourselves on offering a flexible work environment where you can thrive professionally while enjoying the freedom of modern scheduling. If you have a passion for problem-solving and a knack for helping others, we want to meet you.
About the Role
In this position, you will serve as the first point of contact for our internal and external clients. You will troubleshoot technical issues, provide remote support, and ensure our systems run smoothly. We value adaptability and offer a dynamic schedule to accommodate your lifestyle.
Responsibilities
- Provide expert technical support to employees and clients via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming support tickets in the CRM system to ensure rapid response times.
- Document all technical resolutions and maintain a comprehensive knowledge base.
- Collaborate with the IT infrastructure team to implement long-term solutions for recurring issues.
- Conduct regular software updates and security patches across departmental devices.
- Offer training sessions to new hires on essential technical tools and protocols.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent technical certification (A+, Network+).
- Minimum of 3 years of professional experience in IT support or a helpdesk environment.
- Strong troubleshooting skills for Windows, macOS, Android, and iOS platforms.
- Excellent written and verbal communication skills with a customer-first approach.
- Ability to work flexible hours, including occasional evenings and weekends.
- Proficiency in ticketing systems (e.g., Jira, ServiceNow) is a plus.