Job Description
Join Our Team in Mesa, AZ
We are currently seeking a highly skilled and customer-focused Technical Support Specialist to join our dynamic IT department. In this role, you will be the first line of defense for our internal and external clients, ensuring seamless technology operations and exceptional service delivery.
Why Work With Us?
We offer a competitive hourly wage, comprehensive benefits, and a collaborative work environment where your technical expertise is valued. If you are passionate about technology and enjoy solving puzzles, this is the perfect opportunity for you.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve complex technical issues for desktops, laptops, printers, and network connectivity.
- Incident Management: Log, track, and manage all IT support tickets using our ticketing system (Jira/Zendesk) to ensure timely resolution.
- Customer Service: Provide clear, patient, and professional support via phone, email, and remote desktop tools.
- On-Site Support: Travel to various client locations within the Mesa area to perform installations, upgrades, and repairs.
- Documentation: Maintain accurate records of system configurations, known errors, and solutions in the knowledge base.
- Asset Management: Assist in the tracking and inventory of hardware assets to ensure compliance and security.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT support or help desk roles.
- Certifications: CompTIA A+ certification is preferred.
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Education: High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- Availability: Must be willing to work flexible hours, including occasional evenings or weekends if required by business needs.