Job Description
We are seeking a highly motivated and skilled IT Support Specialist to join our dynamic team in Minneapolis, MN. If you are looking for urgent hiring opportunities that offer weekly pay and immediate openings, this is your chance to advance your career with a leading technology firm.
At Apex Digital Solutions, we pride ourselves on our cutting-edge approach and customer-centric values. We are currently expanding our technical support staff to meet the growing demands of our enterprise clients. This is an excellent opportunity for individuals seeking stability, growth, and a modern work environment.
Why Apply?
- Weekly Payroll: Get paid on time, every week, with no waiting.
- Immediate Start: We are filling positions immediately for qualified candidates.
- Modern Benefits: Competitive health, dental, and vision insurance.
Responsibilities
- Provide tier-2 technical support to internal employees and external clients via phone, email, and remote access tools.
- Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain the IT asset inventory and software license tracking system.
- Document all technical issues, resolutions, and client interactions in our ticketing system.
- Conduct regular training sessions to educate staff on new software tools and security best practices.
- Collaborate with the network engineering team to ensure system stability and performance.
- Respond to service requests within established Service Level Agreements (SLAs).
Qualifications
- High School Diploma or equivalent; Associate degree in Information Technology or related field is preferred.
- 1-3 years of experience in IT support, helpdesk, or technical customer service.
- Strong knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Flexibility to work occasional overtime during peak business hours.