Job Description
Are you a tech enthusiast looking for a rewarding hourly opportunity in the heart of Minneapolis? TechFlow is seeking a Technical Support Specialist to join our growing team.
We pride ourselves on delivering top-tier IT solutions to our clients. In this role, you will be the first point of contact for technical inquiries, ensuring our clients have seamless experiences with our software and hardware.
Why Join Us?
- Competitive hourly pay structure.
- Opportunity to work with cutting-edge technology.
- Flexible scheduling options.
Responsibilities
- Diagnose and resolve hardware and software technical issues via phone, email, and remote desktop.
- Provide step-by-step technical guidance to end-users to resolve their queries efficiently.
- Maintain accurate and detailed logs of all support interactions in the ticketing system.
- Collaborate with senior engineers to escalate and resolve complex technical issues.
- Conduct routine system checks, updates, and basic maintenance tasks.
- Assist in the deployment and configuration of new hardware and software for clients.
- Stay updated on the latest technology trends and internal processes.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- 1+ years of experience in a help desk, technical support, or customer service role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work flexible shifts, including evenings and weekends as needed.
- Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk) is a plus.
- Strong problem-solving skills and attention to detail.