Job Description
We are looking for a dedicated Technical Support Specialist to join our growing team in Seattle, WA. In this role, you will be the first point of contact for technical issues, ensuring our workforce remains productive even during the weekend hours. We pride ourselves on offering competitive compensation and a transparent payroll system that includes weekly pay and daily pay options for eligible staff.
As a key member of our IT department, you will troubleshoot hardware, software, and network connectivity issues. If you have a passion for technology and a knack for solving complex problems under pressure, we want to hear from you. We are committed to creating an inclusive environment where every employee feels valued and supported.
Responsibilities
- Provide expert technical assistance and troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming help desk tickets and tickets via remote access tools.
- Configure and maintain workstations, printers, and mobile devices.
- Document all technical issues and resolutions in the CRM system.
- Collaborate with the IT team to implement new software patches and security updates.
- Ensure strict adherence to data privacy and security protocols.
- Mentor junior staff members on best practices for technical support.
Qualifications
- High school diploma or GED; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in technical support, help desk, or IT support roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote access software (e.g., LogMeIn, TeamViewer) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills.
- Ability to work flexible weekend shifts, including Saturdays and Sundays.
- Strong problem-solving skills and a customer-centric attitude.