Job Description
Are you a problem-solver with a passion for technology? Apex Tech Solutions is looking for a Technical Support Specialist to join our dynamic team in Atlanta, GA. We pride ourselves on offering a modern, inclusive work environment with weekly paychecks and clear career progression paths.
In this role, you will serve as the first point of contact for our valued clients, delivering top-tier technical assistance and ensuring seamless operational workflows. If you are searching for hourly jobs in North Carolina or Georgia that offer competitive compensation and respect for your time, we want to meet you.
Responsibilities
- Diagnose and resolve complex hardware and software technical issues for end-users.
- Provide exceptional remote and on-site technical support, training, and troubleshooting.
- Maintain accurate, detailed records of incidents, resolutions, and customer feedback in our ticketing system.
- Collaborate closely with the IT department to optimize system performance and enhance user experience.
- Assist in the deployment, configuration, and maintenance of office networks and peripherals.
- Communicate technical concepts clearly and effectively to non-technical users.
- Identify trends in support requests to recommend long-term process improvements.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- 1-2 years of proven experience in technical support, help desk, or customer service.
- Proficiency in troubleshooting Windows and Linux operating systems.
- Strong analytical skills with a keen attention to detail.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a fast-paced environment.