Job Description
Are you a tech enthusiast looking for a role that offers the perfect work-life balance? NexGen Solutions is currently seeking a Tech-Savvy Technical Support Specialist to join our dynamic team in Atlanta, GA.
We understand that life happens. That’s why we offer a unique flexible hours policy and weekly paychecks. Whether you prefer to work from the comfort of your home or from our modern downtown office, we adapt to your schedule to ensure you can perform at your best.
Why Join Us?
- Get paid every Friday with our guaranteed weekly payroll system.
- Choose your own shifts and manage your own time.
- Work for a leading industry innovator in the US.
Apply today and take control of your career with a company that values your time and talent.
Responsibilities
- Provide exceptional technical assistance and troubleshooting support to end-users via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical incidents, resolutions, and customer feedback in our internal knowledge base.
- Collaborate with cross-functional engineering teams to escalate and resolve complex technical tickets.
- Conduct regular system health checks and user training sessions to ensure optimal performance.
- Maintain a professional and positive demeanor while resolving customer inquiries.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- Basic understanding of operating systems (Windows, macOS, Linux) and networking protocols.
- Strong problem-solving skills with a proven customer-first mindset.
- Excellent verbal and written communication abilities.
- Ability to work independently and manage time effectively with flexible scheduling.
- Reliable internet connection and home office setup (if remote).