Job Description
Are you a tech-savvy professional seeking flexible hours and an urgent hiring opportunity? NexGen Support Systems is currently looking for a dedicated Technical Support Specialist to join our dynamic team in Tampa, FL. We pride ourselves on innovation and offer a competitive hourly rate with potential for growth.
In this pivotal role, you will be the first point of contact for our valued clients, ensuring their technical challenges are resolved swiftly and professionally.
Responsibilities
- Provide first-level technical support to clients via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform remote troubleshooting and system maintenance to minimize downtime.
- Maintain accurate, up-to-date records of all technical issues and resolutions in the CRM system.
- Collaborate with senior engineering teams to escalate and resolve complex tickets.
- Ensure high customer satisfaction through clear, empathetic, and professional communication.
Qualifications
- High school diploma or GED equivalent; Associate degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support, help desk, or customer service.
- Familiarity with Windows, macOS, and mobile operating systems.
- Strong problem-solving skills with a keen attention to detail.
- Ability to work flexible hours, including evenings and weekends as needed.