Job Description
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic team in Dallas, Texas. In this role, you will be the first point of contact for our employees, providing top-tier technical assistance and ensuring our systems run smoothly.
Our company offers a competitive benefits package, including weekly pay and flexible scheduling. If you are looking for a full-time opportunity to grow your career in technology, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Full-Time Benefits: Comprehensive health, dental, and vision insurance.
- Professional Growth: Access to training and certification programs.
Apply today and take the next step in your career!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to employees.
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access to company resources.
- Perform regular system maintenance and updates to ensure security and efficiency.
- Document all technical issues and resolutions in the help desk ticketing system.
- Collaborate with the network team to resolve complex connectivity problems.
- Assist in the procurement and setup of new hardware and software for new hires.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is preferred.
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, Office Suite, and basic networking concepts.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- CompTIA A+ or similar certification is a plus.