Job Description
Join the heartbeat of Boston’s Tech Scene!
We are looking for a highly motivated Customer Support Specialist to join our team immediately. At Boston Tech Solutions, we pride ourselves on delivering top-tier technical assistance to our diverse client base. This is a fantastic opportunity for someone looking to start a career in tech support with a company that values growth and excellence.
Why Join Us?
- Immediate Start: Don't wait—get hired today!
- Competitive Pay: Earn between $22.00 and $32.00 per hour based on experience.
- Growth Opportunities: Clear path to Senior Tech and Management roles.
- Modern Environment: Collaborative, inclusive, and fast-paced culture.
If you are passionate about solving problems and have a knack for technology, we want to hear from you.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot customer inquiries via phone, email, and live chat efficiently and accurately.
- Account Management: Assist clients in setting up accounts, configuring software, and navigating our platform.
- Documentation: Maintain detailed records of customer interactions, issues, and resolutions in our CRM system.
- Feedback Loop: Act as a liaison between the customer base and the product development team, reporting bugs and feature requests.
- Team Collaboration: Work closely with engineering and QA teams to escalate complex issues and ensure timely resolution.
- Training: Participate in ongoing training programs to stay updated on product changes and industry best practices.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1+ years of experience in customer support or technical support roles.
- Technical Skills: Familiarity with Windows and macOS operating systems; basic understanding of networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Problem Solving: Strong analytical skills with a proven track record of resolving customer issues.
- Availability: Ability to work flexible hours, including evenings and weekends, as required by business needs.