Job Description
Are you looking for a rewarding career in Austin, TX with the financial stability of weekly pay? Apex Support Solutions is currently hiring Entry Level Tech Support Specialists to join our dynamic team. We specialize in providing top-tier technical assistance and are looking for motivated individuals to grow with us.
Our team culture is built on collaboration, continuous learning, and a commitment to excellence. We offer comprehensive training programs for those with little to no prior experience, ensuring you have the tools you need to succeed.
Responsibilities
- Provide exceptional customer service by responding to inquiries via phone, email, and chat.
- Diagnose and troubleshoot common hardware and software issues for our clients.
- Maintain accurate and up-to-date records of all customer interactions in the internal database.
- Collaborate with the senior support team to resolve complex technical escalations.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and typing skills are essential.
- Strong verbal and written communication abilities.
- Ability to work flexible hours, including evenings and weekends if needed.
- Must be authorized to work in the United States.