Job Description
Are you a natural problem solver with a passion for technology? Apex Tech Solutions is seeking a motivated Entry Level Technical Support Specialist to join our vibrant team in San Diego, CA. We offer a comprehensive training program designed to launch your career in the tech industry without requiring prior experience.
As a member of our support team, you will be the first point of contact for our valued clients, helping them navigate technical challenges with patience and expertise. We pride ourselves on a culture of mentorship and continuous learning.
Why Join Us?
- Competitive Hourly Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Paid Training: No need to worry about starting from scratch; we provide full paid training.
- Flexible Scheduling: Options for part-time hours to fit your lifestyle.
- Career Growth: Clear pathways to senior support and management roles.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat platforms.
- Troubleshoot and resolve hardware and software issues for clients in a timely manner.
- Document customer interactions, symptoms, and solutions in our CRM system accurately.
- Collaborate with senior engineers to escalate and resolve complex technical problems.
- Assist in maintaining an organized helpdesk environment and inventory.
- Stay updated on the latest technology trends and product updates to provide accurate advice.
Qualifications
- High school diploma or GED equivalent required.
- Basic proficiency with Windows, Mac, iOS, and Android operating systems.
- Strong verbal and written communication skills with a focus on empathy.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- Willingness to learn new technologies and adapt to changing protocols.