Job Description
Join a Dynamic Team in Austin, Texas!
Apex Tech Solutions is looking for a Tech-Savvy IT Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical assistance and maintaining a seamless work environment for our employees.
Why You’ll Love Working With Us:
- Weekly Pay: Get paid every week with no waiting.
- Competitive Hourly Rate: Earn between $22.00 and $30.00 per hour based on experience.
- Modern Work Culture: Work in a collaborative, innovative environment in the heart of Austin.
Role Overview:
As an IT Support Specialist, you will be the first point of contact for technical issues, ensuring our team has the tools they need to succeed. You will troubleshoot hardware and software problems, manage user accounts, and assist with network connectivity.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person, resolving issues with hardware, software, and peripherals.
- Diagnose and troubleshoot network connectivity issues and resolve them within SLA guidelines.
- Manage user accounts, permissions, and security access within Active Directory and Office 365.
- Perform regular maintenance on workstations, including OS updates, antivirus scans, and hardware repairs.
- Assist in the deployment of new devices, including laptops, tablets, and mobile phones.
- Document all incidents, resolutions, and maintenance activities in the IT ticketing system (ServiceNow/Jira).
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Google Workspace.
- Familiarity with remote access tools (VPN, AnyDesk, TeamViewer) is required.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Must be willing to work occasional overtime or weekends to support business operations.