Job Description
Are you a tech-savvy problem solver looking for a role that values your expertise and offers the security of weekly pay? Apex Systems is seeking a highly motivated IT Support Specialist to join our dynamic team in Sacramento, CA.
In this role, you will be the first line of defense for our clients, ensuring seamless technology operations and delivering top-notch customer service. We pride ourselves on a modern work environment and a culture that rewards initiative and technical excellence.
Why Join Us?
- Weekly Payroll: Get paid on time, every time.
- Modern Tech Stack: Work with cutting-edge infrastructure.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote tools.
- Configure, deploy, and manage end-user devices including laptops, tablets, and smartphones.
- Maintain accurate and up-to-date documentation of all technical issues and resolutions in the ticketing system.
- Collaborate with the network engineering team to troubleshoot connectivity and infrastructure problems.
- Assist in the planning and execution of IT projects, including software rollouts and hardware upgrades.
- Conduct user training sessions to improve technology literacy and reduce support tickets.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 2 years of experience in IT Helpdesk or Technical Support roles.
- Strong knowledge of Microsoft Windows operating systems and Office 365.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA A+ or Network+ certification is a plus.