Job Description
Are you a tech-savvy problem solver looking for immediate opportunities in Raleigh? Triangle Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our employees, resolving technical issues and ensuring our digital infrastructure runs smoothly.
We offer a competitive hourly wage, flexible scheduling, and a collaborative environment where your skills are valued. If you are ready to kickstart your career in Information Technology, apply today!
Responsibilities
- Provide tier 1 and tier 2 technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Install, configure, and maintain computer systems and network equipment.
- Manage and prioritize incoming support tickets to ensure rapid response times.
- Collaborate with senior IT staff to implement network improvements and security patches.
- Conduct user training sessions on new software and security protocols.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field preferred.
- CompTIA A+ certification or equivalent practical experience is highly desired.
- Strong troubleshooting skills with a focus on Windows and Mac OS environments.
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to work flexible hours, including occasional evenings or weekends.
- Proven customer service experience in a fast-paced technical environment.
- Valid driver's license and reliable transportation (optional for remote roles).