Job Description
We are looking for a dedicated Technical Support Specialist to join our innovative team in Albuquerque, NM. If you are seeking a stable career with competitive hourly pay and the satisfaction of weekly paychecks, Apex Digital Solutions is the place for you.
As a key member of our IT team, you will play a crucial role in maintaining our technological infrastructure and ensuring our employees have the tools they need to succeed. We pride ourselves on a collaborative culture, continuous learning opportunities, and a commitment to employee well-being.
Why Join Us?
- Competitive Hourly Rate: Earn between $19.00 and $28.00 per hour based on experience.
- Weekly Pay: Get paid on time, every week, with no waiting periods.
- Comprehensive Benefits: Medical, dental, and vision insurance available from day one.
- Career Growth: Clear pathways for advancement within a growing tech company.
- Modern Environment: Work in a state-of-the-art facility in the heart of Albuquerque.
Responsibilities
- Provide top-tier technical support to internal employees via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Manage and track support tickets within the company's Service Desk software.
- Conduct regular training sessions to educate staff on new software updates and security protocols.
- Maintain accurate documentation of technical issues and resolutions in the knowledge base.
- Collaborate with the IT infrastructure team to implement system improvements.
- Assist in the deployment of new devices and peripherals across the organization.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, Microsoft Office Suite, and common ticketing systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to troubleshoot complex technical problems under pressure.
- CompTIA A+ certification is preferred but not required.