Job Description
Join a Team That Values You – Weekly Pay & Immediate Hire!
Apex Solutions is currently seeking a highly motivated Technical Support Specialist to join our dynamic team in Austin, TX. We are looking for individuals who thrive in a fast-paced environment and are eager to start immediately. Whether you are based in Texas or looking to relocate, we offer a competitive hourly wage with the assurance of a reliable weekly paycheck.
In this role, you will be the face of our technical expertise, helping clients resolve complex IT issues efficiently. If you have a passion for technology and a desire to help others, this is the perfect opportunity to advance your career.
Responsibilities
- Provide Tier 1 & Tier 2 Technical Support: Assist clients via phone, email, and live chat to diagnose and resolve hardware and software issues.
- Network Troubleshooting: Diagnose and rectify network connectivity problems, Wi-Fi issues, and server outages.
- Customer Onboarding: Guide new clients through software installation, account setup, and security configurations.
- Documentation: Maintain accurate and up-to-date records of all technical interactions, resolutions, and customer feedback in the CRM.
- Collaboration: Work closely with the engineering and development teams to escalate complex bugs and suggest feature improvements.
- Training: Assist in creating knowledge base articles and FAQs to reduce support ticket volume.
Qualifications
- Education: High school diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Experience: 1+ years of experience in technical support, help desk, or customer service is preferred.
- Technical Skills: Strong knowledge of Windows, macOS, and mobile operating systems. Familiarity with remote desktop tools (TeamViewer, AnyDesk).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be available for immediate start and willing to work flexible shifts including weekends.