Job Description
We are seeking a proactive and detail-oriented IT Support Specialist to join our team in Houston, Texas. This is an excellent opportunity for a technical professional looking for a role that offers stability, competitive hourly compensation, and weekly pay.
About the Role:
As the face of our internal technical services, you will ensure our employees have seamless access to the technology they need. We value reliability and technical expertise, and we are looking for a candidate who thrives in a fast-paced environment and enjoys solving complex problems.
Why You Should Apply:
- Weekly Pay Cycle: Say goodbye to long waits for your paycheck. We offer weekly compensation.
- Competitive Hourly Rate: Earn between $20.00 and $28.00 per hour based on your experience level.
- Modern Environment: Work with state-of-the-art equipment and a supportive team culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and peripherals.
- Assist users with password resets, account management, and software application navigation.
- Maintain accurate and up-to-date documentation of technical issues, resolutions, and asset inventory.
- Perform regular system maintenance, updates, and security patches.
- Collaborate with the IT team to identify recurring issues and implement long-term solutions.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Certification in CompTIA A+ is highly preferred.
- Proven experience in a helpdesk, technical support, or IT assistant role.
- Strong troubleshooting skills with a focus on Windows operating systems and Microsoft Office Suite.
- Excellent customer service skills with the ability to communicate technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a dynamic setting.