Job Description
Are you a tech-savvy problem solver looking for a flexible opportunity? TechFlow Solutions is currently seeking a dedicated Part-Time Technical Support Specialist to join our growing team in San Francisco. In this role, you will serve as the first line of defense for our clients, ensuring seamless IT operations and delivering top-tier customer service.
We offer a dynamic work environment where your technical expertise is valued, and you can enjoy the flexibility of part-time hours while making a significant impact.
Responsibilities
- Provide exceptional technical troubleshooting and support for hardware, software, and network connectivity issues.
- Assist remote and on-site clients with account setups, password resets, and software installations.
- Maintain accurate and detailed records of all support tickets and resolutions within the CRM system.
- Communicate complex technical concepts to non-technical users in a clear and professional manner.
- Collaborate with the senior IT team to identify recurring issues and improve helpdesk processes.
Qualifications
- High school diploma or GED; Associate degree in IT or related field preferred.
- Previous experience in a helpdesk, technical support, or customer service role.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills with a focus on empathy and patience.
- Ability to work independently and manage time effectively in a remote/hybrid setting.