Job Description
We are currently seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in New York City. This is an immediate opening for a role that offers competitive hourly pay and the flexibility of weekend shifts.
In this position, you will serve as the technical lifeline for our valued clients, diagnosing and resolving hardware and software issues outside of standard business hours. If you are looking for hourly jobs in New York that offer stability and growth within the IT sector, this is your chance to shine.
Key Highlights:
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Schedule: Flexible weekend availability (Saturday and Sunday).
- Environment: Collaborative and professional tech support environment.
Responsibilities
- Diagnose and resolve complex hardware and software technical issues for end-users.
- Manage and prioritize incoming support tickets with a focus on resolution speed.
- Provide clear, patient, and professional technical guidance to clients via phone, email, and remote desktop.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the on-site support team to ensure seamless coverage during the weekend shift.
- Identify common technical pain points and suggest improvements to the support process.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Basic to intermediate knowledge of Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Ability to troubleshoot common connectivity and peripheral issues.
- Customer-centric mindset with a focus on problem-solving.