Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a Part-Time Technical Support Specialist to join our dynamic team in Columbus, OH. We value innovation, customer satisfaction, and a diverse workplace. In this role, you will be the first line of defense for our internal and external clients, ensuring seamless technology operations while enjoying a competitive hourly wage.
Responsibilities
- <ul><li>Provide timely and accurate technical assistance via phone, email, and in-person support.</li><li>Diagnose and resolve complex hardware, software, and network connectivity issues.</li><li>Install, configure, and troubleshoot peripherals, printers, and mobile devices.</li><li>Maintain accurate and detailed logs of all technical support tickets in our CRM system.</li><li>Educate users on best practices for software security and optimal usage.</li><li>Collaborate with the senior IT team to identify system improvements and process optimizations.</li><li>Ensure compliance with all company IT policies and security protocols.</li></ul>
Qualifications
- <ul><li>High school diploma or equivalent; Associate degree in IT, Computer Science, or a related field is preferred.</li><li>1-2 years of professional experience in a help desk, customer support, or technical support role.</li><li>Strong working knowledge of Windows and Mac operating systems, including Office Suite and troubleshooting tools.</li><li>Excellent verbal and written communication skills with the ability to explain complex concepts simply.</li><li>Ability to work rotating shifts, including evenings, weekends, and holidays as required.</li><li>Valid driver's license and reliable transportation are required.</li><li>Strong analytical thinking and a customer-first attitude.</li></ul>