Job Description
Join Our Innovative Team in Tampa!
Are you a technical problem-solver ready to take your career to the next level? Apex Tech Solutions is looking for a Senior Technical Support Specialist to join our growing team. We offer a competitive hourly rate, comprehensive benefits, and a collaborative work environment.
Why Choose Us?
- Competitive hourly pay ($25.00 - $35.00/hr).
- Health, Dental, and Vision Insurance.
- Flexible schedule and potential for remote work.
- Professional development opportunities.
Job Summary
As a Senior Technical Support Specialist, you will be the first line of defense for our internal and external clients. You will troubleshoot complex IT issues, manage ticket queues, and ensure our technology infrastructure runs smoothly.
Responsibilities
- Diagnose and resolve hardware and software issues for end-users.
- Manage and prioritize incoming support tickets using Zendesk/ServiceNow.
- Conduct remote desktop support and on-site troubleshooting.
- Install, configure, and maintain workstations, printers, and network devices.
- Document technical solutions and maintain the knowledge base.
- Provide training and guidance to junior staff and end-users.
Qualifications
- Minimum of 3-5 years of experience in technical support or IT Help Desk.
- Associate degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Experience with Windows 10/11, Microsoft Office Suite, and troubleshooting protocols.
- Strong communication skills with the ability to explain complex concepts to non-technical users.
- Flexibility to work occasional evenings or weekends during peak periods.