Job Description
Are you a dedicated professional looking for a role that offers both stability and flexibility? Apex Innovations is seeking a highly skilled Senior Technical Support Specialist to join our growing team in Tampa, FL.
We pride ourselves on delivering top-tier service to our clients, and we need someone with a knack for troubleshooting, clear communication, and a customer-first mindset. This position allows you to balance your career goals with your lifestyle through flexible scheduling options.
Responsibilities
- Provide tier-2 technical support to customers via phone, email, and live chat.
- Diagnose and resolve complex hardware and software issues efficiently.
- Maintain a high level of customer satisfaction through proactive communication.
- Document all interactions and solutions in our ticketing system.
- Collaborate with cross-functional teams to improve product features.
- Train junior staff on best practices and standard operating procedures.
Qualifications
- 3+ years of experience in technical support or IT help desk.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- High school diploma or equivalent; Associate’s degree preferred.
- Must be available to work flexible hours, including some weekends.