Job Description
Are you a problem solver who thrives in a fast-paced environment?
TechSolutions Atlanta is seeking a dedicated Technical Support Specialist to join our rapidly growing team. We pride ourselves on our commitment to employee satisfaction, offering weekly pay and a comprehensive benefits package.
In this role, you will be the first line of defense for our clients, ensuring their technical needs are met with precision and empathy. If you are looking for a stable, high-impact position with a company that values your contributions, we want to hear from you.
Why Join Us?
- Weekly Payroll: Get paid on time, every week.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Benefits: Comprehensive medical, dental, and vision insurance.
- Growth: Clear pathways for career advancement within the organization.
Responsibilities
- Client Support: Provide exceptional technical support to clients via phone, email, and chat, diagnosing issues and resolving them efficiently.
- Troubleshooting: Perform in-depth analysis of hardware and software problems to identify root causes and implement effective solutions.
- Documentation: Maintain accurate and up-to-date records of customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Collaboration: Collaborate closely with the engineering and product teams to escalate complex issues and provide feedback on user experience.
- Training: Assist in creating and delivering training materials and product tutorials for new and existing clients.
- System Maintenance: Monitor system performance and proactively identify potential technical issues before they impact end-users.
Qualifications
- Education: High school diploma or equivalent (Associate’s degree in Computer Science or related field preferred).
- Experience: Proven experience in customer support, help desk, or technical support roles.
- Tech Skills: Strong working knowledge of Windows, macOS, and the Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot technical issues and work independently under pressure.
- Availability: Ability to work flexible hours, including evenings and weekends as required by business needs.