Job Description
Are you looking for a stable career with a weekly paycheck? Apex Tech Solutions is hiring a Technical Support Specialist for our expanding team in Philadelphia, PA. We pride ourselves on delivering top-tier IT services while offering our employees a transparent and reliable pay structure. This is an excellent opportunity for tech-savvy individuals who want to work weekends, enjoy a four-day workweek, and secure their financial future.
As a Technical Support Specialist, you will be the frontline defender of our client's digital infrastructure. You will resolve complex technical issues, ensure system uptime, and provide exceptional customer service to internal stakeholders. We value reliability, problem-solving skills, and a positive attitude.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain operating systems and enterprise applications.
- Respond to incoming support tickets and emails within established Service Level Agreements (SLAs).
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Collaborate with the IT infrastructure team to implement security patches and updates.
- Conduct end-user training sessions on new software tools and best practices.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- 1-3 years of experience in a technical support, help desk, or IT support role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting network connectivity issues and peripheral devices.
- Excellent written and verbal communication skills.
- Ability to work weekends and holidays as required by the business schedule.