Job Description
Are you a detail-oriented professional seeking stability and flexibility in the Denver metro area? Apex Digital Solutions is looking for a Contract Hourly Specialist to join our growing team. We pride ourselves on delivering top-tier technical support while ensuring our employees are compensated fairly and on time—every single week.
Why Join Us?
- Weekly Payroll: Get paid on time, guaranteed, every week.
- Flexible Schedule: Enjoy a work-life balance that fits your lifestyle.
- Modern Environment: Work with cutting-edge tools in a collaborative atmosphere.
- Professional Growth: Opportunities to learn new technologies and methodologies.
Don't miss this chance to advance your career with a company that values your time and expertise.
Responsibilities
- Provide exceptional technical support to internal stakeholders via phone, email, and remote desktop.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming helpdesk tickets accurately within the ticketing system.
- Collaborate with senior engineers to implement system upgrades and patches.
- Document all technical issues, resolutions, and actions taken in the knowledge base.
- Conduct basic training sessions for new software tools and security protocols.
- Ensure compliance with company IT policies and security standards.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology preferred.
- Minimum of 2 years of experience in IT support, help desk, or a related field.
- Familiarity with Windows, macOS, and mobile OS troubleshooting.
- Strong problem-solving and analytical thinking skills.
- Excellent written and verbal communication abilities.
- Ability to work independently with minimal supervision.
- Must be authorized to work in the United States.