Job Description
We are urgently hiring Hourly Technical Support Specialists to join our team in San Diego, CA. If you are looking for immediate openings and want to work in a high-growth environment, this is your chance. At Apex Digital Services, we value talent, dedication, and customer satisfaction above all else.
Our team plays a critical role in ensuring our clients receive top-tier technical assistance. You will work in a dynamic setting where your problem-solving skills will make a direct impact. We offer a competitive hourly rate, flexible scheduling, and opportunities for advancement.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Document all customer interactions and technical resolutions in our ticketing system.
- Collaborate with senior IT staff to escalate complex issues and implement solutions.
- Conduct basic system maintenance and assist with software installations.
- Maintain a high level of professionalism and patience when assisting customers.
Qualifications
- High school diploma or GED is required.
- Previous experience in technical support or customer service is preferred but not required.
- Basic knowledge of PC operating systems (Windows/macOS) and common software applications.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Availability to work flexible hours, including weekends and evenings.