Job Description
Welcome to Coastal Tech Solutions, where innovation meets opportunity. We are currently urgently hiring a skilled IT Support Specialist to join our Long Beach, CA team. In this role, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly and efficiently.
We pride ourselves on a premium work environment that values technical expertise and collaborative problem-solving. If you are looking for a stable, high-impact role with a competitive hourly rate, apply today!
Why Join Us?
- Competitive Pay: Hourly rate of $23.00 - $30.00 depending on experience.
- Modern Culture: Work in a cutting-edge facility with a diverse team of professionals.
- Benefits: Comprehensive health coverage, paid time off, and professional development stipends.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the local area network (LAN) and wireless network infrastructure.
- Install, configure, and troubleshoot operating systems, applications, and peripherals.
- Monitor system performance and perform regular maintenance to ensure optimal uptime.
- Assist in the deployment of new hardware and software across the organization.
- Document all technical issues, resolutions, and procedures in the help desk ticketing system.
- Collaborate with upper management to identify technology needs and propose solutions.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or related field is preferred.
- Minimum of 2 years of professional experience in IT support, help desk, or technical support roles.
- Strong working knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Experience with troubleshooting hardware peripherals and networking equipment.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to lift and carry IT equipment weighing up to 50 lbs as needed.